Make a Self-Exclusion Request Verifiable

State one unambiguous request

Use the registered email and specify permanent closure or the exact exclusion period. Ask the operator to block login, deposits, play and promotional messages across linked accounts.

Do not describe the request as a temporary cooling-off period if permanent exclusion is intended. Save the sent message with date, timezone and destination address.

• Account identifier
• Duration
• Channels covered
• Sent timestamp

Resolve the remaining balance

Ask how verified cash balance and pending withdrawals will be returned without reopening gambling access. Keep payment ownership and verification steps separate from any marketing conversation.

Record the final balance calculation, deductions and payout reference. Do not accept a requirement to wager remaining cash before closure without checking the applicable written rule.

Test enforcement

After acknowledgement, record whether login, deposit and promotional email continue. Do not place a bet merely to test the block; use a non-transactional access check and message evidence.

If the operator offers a reversal or incentive, restate the original exclusion request and ask for the case to remain closed.

• Acknowledgement ID
• Access status
• Marketing status
• Balance return

Use wider support

Offshore casino exclusion does not necessarily connect to Australian national self-exclusion systems. Check the current scope of the official service and seek gambling-support help if control is difficult.

Escalate a broken exclusion with the full chronology and avoid sending sensitive documents to unverified complaint intermediaries.

8Seas player questions